Terms of Service

Gijima is an ordering platform. The actual food and beverages are prepared, packaged and delivered by the merchant operating at your location (the "Merchant"). Gijima is not a restaurant — we connect you to the Merchant and process the payment.

To place an order you scan the QR code at your venue, browse the Merchant's menu, choose a delivery location and pay through our checkout. Orders are confirmed only once payment is received in full.

You may optionally provide an email address or mobile number to receive a receipt. These are stored only for as long as needed to send the receipt and resolve any payment query.

All payments are processed by Yoco Technologies (Pty) Ltd, a licensed payments provider compliant with PCI DSS. Card details are entered directly on Yoco's hosted checkout — they never touch Gijima or the Merchant's systems.

Your card statement may show the descriptor used by the Merchant's Yoco account.

Prices shown in the menu include VAT. A small Gijima service fee is added at checkout and disclosed before payment — the breakdown is always visible on the cart and on your receipt.

Service-fee changes go live the moment the platform is updated; orders that are already placed are billed at the fee in force when the order was confirmed.

Once payment is captured an order cannot be cancelled by you. Pre-orders may be cancelled up to the cut-off displayed on the order — after that, payment is non-refundable unless the Merchant cannot fulfil the order, in which case a refund is initiated automatically through Yoco.

If something is wrong with your order, contact help@gijima.app within 24 hours and we'll work with the Merchant to resolve it.

Don't place fraudulent orders, abuse staff, or scan a QR code on someone else's behalf. We may decline service or revoke your session at any time for safety, fraud-prevention or legal reasons.

To the extent permitted by law, Gijima's liability is limited to the value of the affected order. We are not liable for the quality, safety or fitness of the food itself — the Merchant warrants that. Allergens or intolerances must be raised with the Merchant directly via the "Special instructions" field on the order.

We may update these Terms from time to time. Material changes will be flagged on the welcome screen before your next order.

These Terms are governed by the laws of the Republic of South Africa and the Consumer Protection Act 68 of 2008.

Gijima (Pty) Ltd, George, Western Cape, South Africa.
Email: help@gijima.app